Q: How secure is my personal information and deposited funds on FacePoker? Category: Security & Privacy

FacePoker secures every transaction and data transfer 256-bit SSL TLS Encryption— meaning your mobile number, password, and payment details are completely unreadable to any third party. When it comes to financial security, FacePoker keeps user funds in a segregated account — completely separate from the company's operating expenses. This means your balance stays protected under any circumstances. Here are a few more steps you can take to keep your account secure: (1) use a strong password (at least 8 characters combining uppercase letters and numbers), (2) only log in from trusted devices, (3) if you notice any suspicious activity, immediately support@facepoker.app. FacePoker will never ask for your password or OTP via chat or phone.

Q: Once you receive the welcome bonus, how much do you need to wager before you can withdraw — and exactly how is that wagering requirement calculated?Popular Category: Payments & Bonuses

The wagering requirement for FacePoker's welcome bonus is 10x the bonus amount. For example: if you deposit ৳1,000, you'll receive a ৳1,000 bonus. To withdraw that bonus, you'll need to place a total of ৳1,000 × 10 = ৳10,000 in bets. Important Rules: • Only At odds of 1.50 or above Bets placed will count toward wagering. Bets placed at lower odds will not be counted. • From the date the bonus is credited, within 30 days The wagering requirement must be met, otherwise the bonus will expire. • Bets placed on Live Casino games count as only 10% toward wagering requirements. • For combo bets, the full stake counts toward wagering only if all selections are at odds of 1.50 or higher. You can track your wagering progress in real time under the "Bonus" section of your account.

Question 1

Can I play on FacePoker using just my mobile browser, without installing the app?Popular Category: Account & Access

Accepted Answer

Yes, the full FacePoker platform is accessible directly through your mobile browser — no app installation required. You can get started straight from Chrome, Firefox, or Samsung Browser facepoker.app Once open, you can log in, deposit, place live bets, and play casino games — all in one place.

That said, the app does offer some extra benefits: push notifications for live odds updates, faster loading, and persistent background sessions. Android users can download the APK directly from the site, while iOS users can tap "Add to Home Screen" in Safari for an app-like experience.

If pages feel slow while playing in your browser, clearing your cache and cookies usually resolves the issue. For a smoother experience on mobile data, try FacePoker's Lite Mode — you can enable it from the settings.

Question 2

How secure is my personal information and deposited funds on FacePoker? Category: Security & Privacy

Accepted Answer

FacePoker secures every transaction and data transfer 256-bit SSL TLS Encryption— meaning your mobile number, password, and payment details are completely unreadable to any third party.

When it comes to financial security, FacePoker keeps user funds in a segregated account — completely separate from the company's operating expenses. This means your balance stays protected under any circumstances.

Here are a few more steps you can take to keep your account secure: (1) use a strong password (at least 8 characters combining uppercase letters and numbers), (2) only log in from trusted devices, (3) if you notice any suspicious activity, immediately support@facepoker.app. FacePoker will never ask for your password or OTP via chat or phone.

Question 3

What information is required to open a new account on FacePoker, and how long does the process take?New Category: Account & Access

Accepted Answer

Registering on FacePoker takes just 3 steps and can be completed in under 3 minutes. The required details are:

Required: (1) Mobile number (Mobile Pay/Nagad/Rocket number preferred), (2) a strong password, (3) full name, (4) date of birth (for 18+ verification), (5) payment method and account number.

Optional: Email address and referral code.

After registration, you'll need to verify your mobile number via SMS OTP — the code typically arrives within 30 seconds. KYC is required before your first withdrawal; uploading a photo of your NID or passport is usually approved within 12–24 hours. You can start betting without completing KYC.

Question 4

Once you receive the welcome bonus, how much do you need to wager before you can withdraw — and exactly how is that wagering requirement calculated?Popular Category: Payments & Bonuses

Accepted Answer

The wagering requirement for FacePoker's welcome bonus is 10x the bonus amount. For example: if you deposit ৳1,000, you'll receive a ৳1,000 bonus. To withdraw that bonus, you'll need to place a total of ৳1,000 × 10 = ৳10,000 in bets.

Important Rules:
• Only At odds of 1.50 or above Bets placed will count toward wagering. Bets placed at lower odds will not be counted.
• From the date the bonus is credited, within 30 days The wagering requirement must be met, otherwise the bonus will expire.
• Bets placed on Live Casino games count as only 10% toward wagering requirements.
• For combo bets, the full stake counts toward wagering only if all selections are at odds of 1.50 or higher.

You can track your wagering progress in real time under the "Bonus" section of your account.

Question 5

How do tournaments and leaderboard events work on FacePoker, and how are prizes distributed? Category: Betting & Competitions

Accepted Answer

FacePoker hosts various tournaments and leaderboard challenges every week and month. Participation is completely free — all you need is a logged-in account.

How the Leaderboard Works: Rankings are determined by the highest total wager amount or win rate within a set period (typically 7 or 30 days). Each event has its own rules — full details are available on the event page.

Prize Distribution: The top 10 or 20 players receive prizes, usually in the form of cash bonuses (৳500 to ৳50,000), free bet credits, or VIP points. After the tournament ends, Within 48 hours Rewards are credited to your account. The real-time leaderboard is available in the Promotions section.

Question 6

How do I join FacePoker's Live Casino — and what's it like to play with a real dealer? Category: Live Casino

Accepted Answer

Simply log in to access FacePoker's Live Casino section. Real human dealers are broadcast live in high definition — you can watch and play in real time.

Available Games: Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, and much more.

Getting Started:
1. Log in and confirm your balance (minimum ৳100 required).
2. Click the "Live Casino" tab.
3. Choose your preferred game room.
4. Select your chip size and start placing bets.

Live Casino runs smoothly on mobile browsers, though a stable internet connection is recommended for the best experience. Minimum and maximum bet limits are clearly displayed at each table.

Question 7

What happens to my bet if a match I've wagered on is suddenly cancelled or abandoned midway? Category: Betting Rules

Accepted Answer

When a match is cancelled or abandoned, FacePoker settles bets according to the following rules:

Cancelled before the match begins: The full stake will be refunded. For combo bets, the cancelled match is treated as 1.00 odds and the remaining selections are settled as normal.

Match interrupted after kick-off (less than 90 minutes played): In most cases, the bet is voided and the stake is returned. However, markets that were already in a settleable state — such as "First Goal Scorer" — may be settled based on the play that has already taken place.

If a match is rescheduled: If the event is replayed within 48 hours, bets remain active. If it takes place after 48 hours, bets are voided and the stake is refunded. Once settlement is complete, the amount will appear in your account within 24 hours.

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