1. Home
  2. Privacy Policy
Personal Data Protection

FacePoker Privacy Policy – How Your Information Is Kept Secure

The security of your personal information is our highest priority at FacePoker. This policy clearly sets out what data is collected, why it is collected, and how it is kept safe.

Last Updated: 1 January 2026
SSL Encrypted
256-Bit Security
Not to Third Parties
Your Data Is Never Sold
Your Control
Delete Anytime
Clear in English
No Complex Legal Language
Table of Contents
Introduction What Information We Collect Why We Collect Your Data Data Retention Period Sharing with Third Parties Cookies & Tracking Data Protection Practices Your Rights Children's Privacy Policy Updates
Reading Progress
1

Introduction & Scope

FacePoker's privacy policy is a transparent commitment we make to you. It applies whenever you use facepoker.app, download our app, or contact support.

This policy has been written in plain, simple English so you can understand it without needing a lawyer — what information is collected, why it is collected, and what rights you have. FacePoker believes that privacy is not just a legal obligation — it is the foundation of the trust we share with you.

By registering with FacePoker, you are deemed to have accepted this privacy policy. This policy should be read alongside our terms and conditions.
2

What Information We Collect

FacePoker only collects information that is genuinely necessary to operate the service. No unnecessary data is ever collected.

Data Type Example Collected?
Identity Information Name, date of birth, NID Yes (KYC)
Contact Information Phone Number, Email Yes
Payment Information Mobile Pay/Nagad Number Yes
Device Information IP Address, Browser Limited
Betting History Bet amount, outcome Yes
Biometric Data Fingerprint, Face No
Social Media Facebook, Twitter Profile No

Automatically collected data includes: login times, features used, session duration, and device type. This information is primarily used to improve site performance and ensure security.

3

Why and How We Use Your Data

FacePoker uses your data only for specific, defined purposes. Your information is never used for profiling or sold to third-party advertisers.

  • 3.1
    Identity information is used to create, verify, and manage your account.
  • 3.2
    Payment information is required to process deposits and withdrawals.
  • 3.3
    Transaction history is monitored to prevent fraud and money laundering.
  • 3.4
    Your support request history is kept on record so we can assist you faster.
  • 3.5
    Your contact details may be used to send you notifications about new offers or bonuses — you can opt out at any time.
  • 3.6
    Betting patterns are analyzed to support the responsible gaming system.
FacePoker never sells your data to third-party advertisers or data brokers — that is an unconditional commitment we stand by.
4

How Long We Retain Your Data

FacePoker does not retain any data longer than necessary. All information is stored while your account remains active. After account closure:

  • 4.1
    Financial transaction records may be retained for up to 5 years as required by law.
  • 4.2
    KYC documents are automatically deleted 2 years after account closure.
  • 4.3
    Support and communication history is deleted after 1 year.
  • 4.4
    Betting history and score records are deleted 3 months after account closure.
In cases of fraud or legal investigation, relevant data may need to be retained until the investigation is concluded.
5

Sharing Information with Third Parties

FacePoker shares data with third parties only in limited circumstances and always on a lawful basis.

  • 5.1
    Payment Provider: Only the information required to process transactions is shared with Mobile Pay, Nagad, and Rocket.
  • 5.2
    Security Partners: Limited data is used to operate our fraud detection systems.
  • 5.3
    Law Enforcement: We are legally required to disclose information when presented with a valid court order or official government directive.
  • 5.4
    Game Provider: Session data required for Live Casino or slots games is shared accordingly.

In such cases, the third party's own privacy policy applies. FacePoker ensures that all partner organizations comply with data protection standards.

6

Cookies & Tracking Technologies

FacePoker uses cookies to keep the website running properly and to improve your experience.

Essential Cookies
Essential for Login Sessions & Security
Mandatory
Analytics Cookies
To Understand User Behavior
Optional
Preference Cookies
To remember your language and theme preferences
Optional
Marketing Cookies
To Send Relevant Notifications
Optional

You can disable optional cookies at any time from your browser settings. Note that disabling essential cookies may affect login and certain features.

7

Technical Data Protection Measures

FacePoker uses industry-standard technology to protect your data. Security isn't just something we say — it's something we back up with action.

  • 7.1
    All data transfers are secured with 256-bit SSL encryption via TLS 1.3 protocol.
  • 7.2
    Passwords are never stored in plain text — bcrypt hashing is used at all times.
  • 7.3
    Payment details are stored in tokenized form — full numbers are never held on our servers.
  • 7.4
    Regular security audits and penetration testing are conducted.
  • 7.5
    If unusual login activity or transactions are detected, account protection mode is activated automatically.
  • 7.6
    Server data is geographically distributed — even if one server is compromised, your data remains safe.
FacePoker will never ask for your password, PIN, or OTP via email or chat. If you receive such a request, please contact support immediately.
8

Your Rights Over Your Data

You have full rights over your personal data at FacePoker. Contact support to exercise any of the rights listed below.

Right to Know
You can request to view the information we hold about you.
Right to Rectification
You can request corrections to any information that is inaccurate or out of date.
Right to Erasure
You can request that your data be deleted immediately upon account closure.
Restriction of Processing
You can request that we stop using your data for specific purposes.
Data Portability
You can request your data in a downloadable format.
Opt Out of Marketing
You can opt out of promotional messages at any time.
Submit a Rights Request: privacy@facepoker.app — We typically respond within 7 business days.
9

Children's Privacy

FacePoker is strictly for users aged 18 and above. No information is collected or stored from anyone under 18.

Age verification is carried out at the time of account registration. Should an underage account be created for any reason, it will be suspended immediately upon discovery and all associated data will be deleted.

If you are aware that a minor is using FacePoker, please notify our support team right away.
10

Policy Updates & Contact

FacePoker reserves the right to update this privacy policy as needed. You will be notified via your registered mobile number or email before any significant changes take effect.

Continuing to use FacePoker after any changes takes effect means you accept the updated policy. The latest version will always be available on this page.

Contact us with any questions about this privacy policy. FacePoker's support team is ready to answer all queries in Bengali.

Security Commitment

How FacePoker Protects Your Information

Not just in words, but in practice — FacePoker upholds the highest standards when it comes to protecting your data.

256-bit SSL Encryption
All communication between your browser and our servers on FacePoker is protected with military-grade encryption. No one can intercept or read your data in transit.
Your Data Is Never Sold
FacePoker never sells your personal data to advertisers or data brokers. That goes against the very nature of how we operate.
Stay in Control
You have full control to view, edit, download, or delete your data at any time — through the Settings page or by contacting support.
Regular Security Audits
FacePoker's systems undergo regular external security audits. Any vulnerabilities identified are resolved within 24 hours.
Transparency in Bengali
This privacy policy is written entirely in plain Bengali — no complex legal language. Helping you understand your rights in your own language is our responsibility.
Direct Contact
For any privacy-related questions or concerns, the FacePoker support team is available 24/7 to help.
FAQs

Frequently Asked Questions

The minimum deposit at FacePoker is just ৳100 — sent instantly via Mobile Pay, Nagad, or Rocket. This is significantly lower than most other betting platforms in Bangladesh, because we want new users to be able to start small and explore. Your first deposit comes with a 100% bonus — deposit ৳100 and you start playing with ৳200. Once the wagering requirements are met, the bonus converts to your real balance. VIP members enjoy higher daily deposit limits.

No need to worry if you've forgotten your password — just click the "Forgot Password" button on the FacePoker login page. Enter the mobile number you used during registration and you'll receive an OTP code to verify your identity, after which you can set a new password. If your phone number has also changed, contact us at support@facepoker.app or via live chat. Once your identity is verified through KYC, access will be manually restored.

Start Betting in a Secure Environment

Your data is secure at FacePoker — and so are your winnings.

Register for Free Log In
SSL Secured Your Data Is Never Sold In Your Hands
বাংলা